Is Stripe or PayPal good for My E-commerce Website Design?
Here is an indepth review of Stripe and PayPal for e-commerce website design. The comparison will be based on five key categories: Transaction and service charges, How secure and Customer Service. Our aim is to highlight some of their differences to enable potential users make good decisions….so no conclusions lol.
Paypal And Stripe Service Charges
Stripe charges a flat rate of 2.9% & 30¢ per transaction for sales under $1 million in volume per annum. The rate also varies by country.
For Paypal, the fee is the same, 2.9% + 30¢, however PayPal adds extra service charges which makes things a bit complex.
Below is our comparison tale for Stripe And Paypal
|Transaction fees ||2.9% + 30¢||2.9% + 30¢|
|Charge cards from your website||$30 / month ||Free|
|American Express||3.5% ||Same flat rate|
|Micropayments (less than $10)||5% + .05¢||Same flat rate|
|Refund||Fixed fee only returned ||Fees not returned|
|International cards||1% ||Free |
|Authorize card||30¢ ||Free|
|Recurring Billing||$10 / month||Free|
|Advanced Fraud Protection||$10 / month ||Free |
|Accept Apple Pay ©||Not available||Free|
Paypal And Stripe Security for e-commerce website design
Both are well secure according to our experience and are also stable. Let’s talk about how they’re different.
When you use Stripe’s Stripe.js. feature, the credit card data entered into your payment field is never sent to your server. This however, is sent directly to Stripe.
Advantages of Stripe security for ecommerce websites:
- PCI compliant which means you don’t handle clients sensitive data on your servers.
- Extremely secure as an attack on your servers won’t result in any stolen details.
- You or your staffs are unable to save card details on your servers.
PayPal on the other hand has a way to store cards in a vault, but not like Stripe.js. All sensitive datas still has to go through your ecommerce website servers, which is risky and as seen here ( PCI compliance ).
To summarise, Stripe encourages the best security practices, while PayPal allows developers an avenue to make bad choices.
Paypal and Stripes Customer Service for your e-commerce website design
PayPals email support in our experience is very slow and frustrating, and it is almost impossible to speak to their customer service desk. There are also countless horror stories of PayPal holding funds with no explanation or reason whatsoever
Stripe also have an email support which in comparison to Paypal is actually faster. They also have an IRC channel (that allows developers to chat however is not useful if you have a complex problem and need instant help within a time frame and they do not have call support.
To be fair, PayPal is suffering from scale, age, and bureaucracy. Stripe is new and hustling for market share. They’re working hard to differentiate with great customer service. The real test will be over time. Stripe will find it more and more challenging to provide top notch customer service as they get larger and larger. Hopefully we’re still raving about their customer service five years from now.